[ARCHIVED] Images not uploading to new quiz

[samkennedy01]

Hello.

Whatever the question type, images won't upload to the New Quiz. The error message we get is "issue uploading file".

This happens whether uploading to a Hot Spot question type or, say, to the rich text editor of a multi-choice question.

Any ideas?

Thanks

Sam Kennedy

Digital Learning Specialist

[ericwerth · Accepted solution]

Hi  @samkennedy01   I just tested in my sandbox course and didn't seem to have any issue uploading images to a New Quiz.  I was using the most updated version of Chrome so you might try in this web browser if you haven't already to see if it makes a difference.  Also, you might check that the image is one of the standard file types for images and the that file isn't extremely large.  I tried one large image file and it took a while before it appeared in the RCE of the quiz.  I can foresee that large files may cause issues.

Might any of this help?  If not your best bet may be to contact Canvas Support (see How do I get help with Canvas as an instructor?).  Support would have a greater ability to problem solve what may be happening and could report a bug if one appears to exist.  If you do end up contacting Support, please let us know what they indicate!

All the best---

[samkennedy01]

Thanks Eric!

I'm using the latest version of Chrome and I've tried with a range of sizes and formats from a handful of PCs and in different Canvas courses, e.g. jpeg and png, 4x4 pixels, 100x100 pixels, 400x450 etc. 

I'll give it another few goes from scratch and, if I can get it to work once, I'll have something to go on. It *has* worked before for a colleague but doesn't now, so something somewhere has changed or been changed.