[ARCHIVED] How to deal that open canvas on laptop with nothing?

[qzha5788]

I cannot see anything on the laptop when I opened the canvas. What should I do?

[Bobby2 · Accepted solution]

Hi  @qzha5788 and welcome to the Canvas Community.

This sounds frustrating for you. But I suspect it will be easy to remedy. 

Here are some troubleshooting steps you can try:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

Sing out if you need a hand.