[ARCHIVED] How come my canavs is all white, and I am not able to see anything on the screen?

[awilbor2]

I log into canvas on my computer and it's all white, I go onto my phone and it works perfectly fine.

[Stef_retired · Accepted solution]

Hello,  @awilbor2  and  Welcome to the Canvas Community! Here are some troubleshooting steps:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.