Hi @MrsEschmeyer, how frustrating for you all.
I use microsoft collaborations and have had similar challenges. From that perspective here are a couple of possibilities that may impact you and your students:
- students need to have signed in to offic.com in order to activate the work. Is there something similar for Google?
- once that has occurred someties they still need that open the first time for the googledoc to work?
Sounds counterintuitive I know but the wrinkles still seem to need ironing out to get started.
Hoping you find a resolution soon.
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