[ARCHIVED] Files only download as HTML login page

[wboyce]

I'm trying to download files for grading, but they won't download as normal Microsoft Word documents as they normally do. They download as html files that take me to a login when I try to open them. This is the first time this has happened and this generally works without a problem.

[mtria · Accepted solution]

hi, I've had the same problem and infuriatingly, I fixed it once before but have forgotten how to do it. On safari one workaround that I have found is right clicking the file name and then clicking Download Linked file.

Not a fix but way better than switching browsers

[suzbyrd · Accepted solution]

Can anyone share the workaround for this?  I am using safari as well.

[nriver5714 · Accepted solution]

I think I found the best workaround for this issue on Safari. All you have to do is click on the download link while holding down the command key. This will open the download link in a new tab, which downloads the file normally.

If this doesn't work, you can right click on the link or click on the link while holding down the control key, and then select "Open Link in New Tab" from the menu.

[jcarpenter1]

Good morning,  @wboyce  !  Have you been able to fix this problem?

[wboyce]

I do not believe so aside from trying other browsers. This occurred while I was using Safari on my Mac, but I tried Chrome and it worked as normal. I guess it is nice there is a workaround, but having to juggle browsers is not the ideal solution. Thanks for checking.

[mtria · Accepted solution]

hi, I've had the same problem and infuriatingly, I fixed it once before but have forgotten how to do it. On safari one workaround that I have found is right clicking the file name and then clicking Download Linked file.

Not a fix but way better than switching browsers

[nriver5714]

This doesn't work for me. What does work is clicking "Open Link in New Tab".

[durazzi]

I'm having the same issue. 

[suzbyrd · Accepted solution]

Can anyone share the workaround for this?  I am using safari as well.

[nriver5714 · Accepted solution]

I think I found the best workaround for this issue on Safari. All you have to do is click on the download link while holding down the command key. This will open the download link in a new tab, which downloads the file normally.

If this doesn't work, you can right click on the link or click on the link while holding down the control key, and then select "Open Link in New Tab" from the menu.

[bradenboss · Accepted solution]

I recently ran into this problem, and I believe the problem is with Canvas as I had the issue occur in both Safari and Chrome. For me, it was with MP3 files. It seems like Canvas converts the "media file" into an iframe tag, forcing the browser to open it in a separate tab as a video. What worked for me is the following:

1. Upload file into the "Files" folder
2. Once uploaded, right click and choose "Copy Link" 
3. Then go to your where you're linking to the file (page/assignment/etc.), highlight the text, click the "Add Link" button, then paste the copied link to the file.

This will then download the desired file rather than open up a separate window to view it or download a HTML document.