[ARCHIVED] Ending the association of two emails

[librarianaliaam]

Please help. My Email is associated with my wife's email. How can I end this association of the two emails? I can simply delete or modify her courses and she can do the same for my dashboard courses. I tried a lot to find a way to take out her email out of my account but in vain. She tried to delete my email out of her account but still in vain. I can't change ( ways to log in) found under Organisation log in. Can you help?

[Bobby2 · Accepted solution]

Hi  @librarianaliaam  Thank You for your question. That sounds very frustrating.

Have you followed the steps in this guide? How do I change my default email address in my user account as a student?

if so and you have not got the result you wanted then perhaps reach out to your institutions administration folk and ask that your email be changed in their records.

Sing out if you need a hand. 

[librarianaliaam]

My appreciation for your concern to reply. I have already deleted my wife's email as illustrated in instructions but whenever she logs in, she logs in to my dashboard. We aren't tied to a certain institution we are applying for these courses on our own from home so which institution here to turn to? In fact, I sent emails to the technical team but received no answer. The only way out, though not preferable, is to create a new email. that would be our last resort if we couldn't get help.