[ARCHIVED] Canvas Teacher deletes comment text if you don't click on up-arrow as well as "Done"

[dpesetsky]

On the iPad, when you add a comment to a pin while annotating student work, Canvas Teacher deletes all your comment text with no warning message if you click on "Done" without first clicking on the up-arrow icon to the right of the text.  I only discovered this after writing many comments on many assignments, and receiving a message from a student that there were no comments associated with the pins on their submission.  I didn't even realize the up-arrow was a button.

Why the need to to click twice to save a comment?  Why no warning message when evidently unsaved text is about to be deleted.

Note that this works completely differently in the desktop version, where you just need to type a carriage return to save the comment and exit back to the document.  One reason that it never occurred to me to think the iPad version would have this problem.

[rseilham · Accepted solution]

This sounds similar to the question you posted earlier. if it's not, feel free to post back to this discussion. Thanks. 

[dpesetsky]

Yes, but the earlier posting had disappeared when I went back to it.  I assumed it had been deleted by an admin, which is why I wrote it again.