[ARCHIVED] Canvas Teacher app crashing (IOS)

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sbokash
Community Explorer

Has anyone been having this issue? My Canvas Teacher app crashes shortly after opening.

 

Troubleshooting notes so far:

  • The crash occurs a few seconds regardless of any action or inaction
  • The issue occurs on both iPhone and iPad
  • Both are running IOS 13.4.1 and Canvas Teacher 1.10
  • Have tried uninstalling and reinstalling app
  • Have tried hard restart
  • Have tried restoring iPad to factory state and having Canvas teacher as only app installed
  • Others using identical devices in our organization have been unable to replicate the issue
  • Video showing the issue: https://mediaspace.rollins.edu/media/Video.mov/1_jcy4ry91
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1 Solution
rseilham
Community Champion

 @sbokash ‌,

I just got word that this is fixed in Canvas Teacher 1.11 that was released today. Give it a shot and let me know if this fixes the issue. Thanks. 

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