Hi, Fernando,
A couple of things may have been missed in the setup:
- When creating the conference, ensure you check the option that you want the conference recorded
- Once you join the conference, ensure you've clicked the record button at the top of the interface
If you've done both of those things, confirm that BBB isn't having a situation that affects recordings (you can view their status page here).
If everything still looks good, you may want to contact BBB and see if they can assist! See the information in How long until my recording is available for viewing? – Blindside Networks Customer Support Portal
Hope that helps!
Erin
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