Math content and the JAWS screen reader

[szw151]

We have a student who is blind and using JAWS in a math course. The exams are in the old (original) quiz platform and the math content was added with the built in math editor.

When I tested the content with the JAWS screen reader, I encountered an issue. The math read correctly and then JAWS said, "math content" at which point I should be able to press Enter and explore the equation using my arrow keys, but instead I got a math scripting error message. I tried it on Chrome and Firefox and had a coworker test this as well. We both got the same result. 

This is an issue because unless the student has perfect memory for everything they hear, they are going to have a hard time understanding the math without the math viewer window feature. My short term "fix" is to print the exams and convert them to accessible Word files, but this seems like something Instructure should fix.

Is anyone else having this problem?

[szw151]

I put in a ticket on this and Instructure was not able to duplicate the issue even though my coworker and the student confirmed the problem. So we are taking the content out of Canvas and putting it in to Word with accessible math. 

I am curious to know if anyone else has encountered this problem.