This is a notice to customers, that our data processing experienced some issues and queries returned 502 while execution time started to increase. We have set the Canvas Data 2 status to Performance degraded, see https://status.instructure.com/, yet I will provide further updates as part of this post.
The impact is contained to the North Virginia region.
The timeouts started during the weekend but the applied quick fixes were temporary thus work is ongoing to make the service fully operational and stabile.
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The incident has been resolved on Sep 25, 14:01 MDT. The CD2 service is up and running.
