Community Help

KimberlyBavis · 2024-04-17

Situation: a student registered for a canvas course through Catalog, that had the certificate option and requirements were set in the course. Can someone confirm my thought that the student will not receive a course completion email from Catalog AND ...

KimJacksonUSF · 2024-04-03

Once the start date occurs, we need to remove our classes from the catalog, so no one attempts to enroll or asks for exceptions to be added. Is there a setting to make the start date a filter to remove a class from the catalog?

HaleyEddy · 2024-04-02

Hey, I am currently trying to drop my dual enrollment class which is all online, but I am having trouble doing so. Is there anyone who could help guide me through the process?

fsantiago · 2024-03-19

We have a lot of listings that might have the same name when we link the Canvas course to Catalog. Yesterday, I spent hours trying to get a listing tied and saved into Catalog and I only received a console message saying that there was an error and t...

ac1918 · 2024-03-19

Does anyone have thoughts, experiences or lessons learned with integrating Transact/Cashnet with the Canvas Catalog Payment Gateway? We are considering this implementation and would love to hear from anyone using this integration and how it works wit...

vsenior-cvc · 2024-03-14

I have quite a bit of information I would like to include on the Catalog listings but it takes up too much real estate at a glance. Canvas allows enhanced tabs in the html on pages, and I would like to add enhanced tabs to the description section of...

dacarter · 2024-03-12

I've tried to get Canvas Catalog Custom Certificates to render Flexbox elements, but it just seems to place those elements into a standard block context. Has anyone successfully implemented a flexbox design for Custom Certs?

rsasso · 2024-03-11

Can anyone tell me when and why the link to 'Canvas' changed to 'My Courses' in the drop-down menu underneath a user's name in Canvas Catalog? Not only did the link text change, but also the behavior. A user will no longer see their Canvas Dashboard ...

dacarter · 2024-03-01

I'm very new to Canvas Catalog, and we're about to release our first paid program. The program comprises 2 courses. Each of the courses has a Listing SKU, but the Program Listing does not have a Listing SKU field available. Is this for a reason, and...

karen_bowden · 2024-02-08

UPDATE 2/14/2024: I had my first user try to take the program from enroll in the catalog. The button at the end of each course does not work. I had to walk the user through how to find the Begin Course button in their Student Dashboard in the catalog...

kmarengo · 2024-01-25

With an existing self-register, self-paced course can you add a section of a large cohort to an existing course. If so is there a guide on how to set this up, and do you need to provide a private code for registrations?

GeorgeFalls · 2024-01-18

DemetrisGarriso · 2024-01-10

Hello,I am having issues with my Courses not displaying in my Canvas Account. I checked my web browser etc. which is up to date. It's error is on one computer that I use. I am needing to use this (chromebook) for school. Wanted to know if anyone has ...

JennyJacoby · 2024-01-10

I am trying to create a Google Tag Manager GA4 Event for conversion tracking when someone enrolls through out Canvas Catalog. I already have our Canvas Catalog connected to our Google Analytics, however it isn't connected to our tag manager which is...

riosd · 2024-01-05

Good morning! Whenever we get a request to add someone as a new subcatalog admin, we require that they first complete a training course which I manually add them to. This course has been in place since before I started in this position (since August...

JamesPaschal · 2023-12-22

How may I modify the calendar of my courses to have a different start and end date? I'd like to modify it since I only plane to start the course a couple months later and want to finish it a few early, however I can't utilize the calendar properly to...

EllaEpshteyn1 · 2023-12-13

A few days ago, I decided to replace content in one of the courses with a more up-to-date course export. So, I reset the course, imported content and everything was fine. I had no idea that Canvas would essentially delete the old course and replace i...

dacarter · 2023-12-06

In Catalog, I haven't seen the ability to create a date/time-based pricing structure, specifically, early-bird pricing. Is there any plan to add this as a feature? I thought I would just create 2 listings for the same course with the different price...

Shibaox · 2023-12-04

I'm going crazy trying to figure out how to create a certificate for a Catalog course. I'd like to know how to create a custom certificate so I can personalize the certificate according to my institution's requirements. Does anyone know about a tool ...

mroach2 · 2023-11-28

Greetings! We are attempting to connect a sub-catalog in our Catalog instance to PayPal Payflow Link using Payflow's Hosted Checkout Pages. The integration continues to fail. After clicking the enroll button, the system attempts to redirect to the pa...

KellyMCDONALD1 · 2023-11-23

Identified yesterday (23/11/23) both admin and sub-catalogue admin roles cannot create new tags on course listings on Catalog.Error message "Tag creation is disabled for your account. Please contact your system administrator to request this permissio...

NikhilDeshpande · 2023-11-18

Hi,it will be a good idea to show the total number of members in canvas who have enrolled for the particular course with names and demographics, as this group can interact in the future and collaborate with each others idea and thoughts.also the modu...

MarkRash · 2023-11-08

I have a Canvas Catalog program consisting of three courses. The program listing is set to require completion within 365 days. I have a user who completed all the requirements within the 365 days except for a problematic SCORM module that I have sinc...

JenniferKelly1 · 2023-10-12

Scenario: We offer several 30-60 minute instructional videos. We'd like to offer discounts for bundling some of these offerings and have done some bundling through the course program feature in Catalog. Now we'd like to allow the participant to bundl...

MeganPahmier · 2023-10-10

Hi All, Our organization wants to use the PDF transcript to track course completions. However, if the learner is enrolled in a program it won't show progress until the whole program is complete. Is there a way to show finished courses that are part ...

B_Mitchell · 2023-10-03

Touchnet updated XML code causing errors in the Catalog payment gateway. The solution provided by Instructure was a $70k custom integration project to implement the changes. Is anyone else having this issue and/or found a solution that wouldn't cost ...

karen_bowden · 2023-10-03

If I add a course to a program after people have already enrolled in it, are they notified and/or are they automatically also enrolled in the course that was just added to a program? I’m about to start a program that we will add courses to over the n...

KrystleSmith · 2023-09-23

Hello!I am required to use the GoReact App for a course where we are supposed to record sessions and then save them to a flash drive. We were told that GoReact was a free program that we could use as as student. How do I access it as a student?Than...

katiejones2 · 2023-09-22

I completed one of the ECCAT courses. I'm trying to enroll for a 2nd class, and the only courses that are showing for me are self paced. Am I looking in the wrong area, or is this how it's supposed to be now?

KimChu58 · 2023-09-01

This is one of the most confusing platform for teaching. I tried resetting my password twice https://cteteach.instructure.com/login/canvasWaited for over an hour, still have not receive and email to reset it. Is this reset request going to Canvas or ...

KataKeri · 2024-04-22

Our latest enhancements to User Defined Fields (UDFs) are here to ease the way you manage and collect relevant student data. Dive into the details and get ready to shape the future of UDFs with your feedback.

KataKeri · 2024-02-28

The Catalog Storefront Theme Editor is now in beta, allowing admins to customize the storefront without coding. Root admins can grant subcatalog admins access to the Theme Editor. Admins can toggle between Theme Editor and custom JS/CSS. Current feat...

KataKeri · 2024-02-13

We listened carefully and we've heard you - Catalog Analytics Charts are now back!

KenzHughes · 2024-01-08

Beginning today, Community members will only be able to comment on Product Blogs published in the last six months.

KataKeri · 2023-12-18

Dive into our 2023 feature rewind—packed with game-changing updates, user-centric enhancements, and pivotal milestones. Stay tuned for a journey through our standout achievements!

KataKeri · 2023-12-04

Heads-up: Catalog's release schedule is changed this week.

KataKeri · 2023-11-21

Dear Catalog users, Your input is crucial! At Instructure, we're dedicated to enhancing your experience by tailoring our services to your needs. Take a moment to fill out our quick survey and let us know about your institution's 3rd party integration...

KataKeri · 2023-10-31

Shape Our Future Together!  Take our Catalog/Canvas Course Flow User Experience Survey and make your voice heard. Your insights can lead to an even better cross-product experience. Your feedback matters!

jmitchell3 · 2023-10-02

Read about the three updates to the Instructure Roadmap and get more details from our Catalog and Studio teams.

Edina_Tipter · 2023-10-02

Great news for Catalog users (and future Catalog users) : I am happy to announce that as per our commitments, Catalog data is available, labeled as BETA, via the CD2 API and CLI. Isn’t it great? 珞

KataKeri · 2023-09-29

Besides our committed roadmap items for Q3 the Catalog team worked on some additional features which are now available in production. The Q3 roadmap for Catalog was just the beginning–we added even more additional features and they are available now....

jsailor · 2023-08-18

Feedback from our users plays a critical role in the development of our Canvas Products.

KataKeri · 2023-07-19

Due to scheduled maintenance, Canvas Catalog will be unavailable for short periods of time in August 2023. Here are the details:

KataKeri · 2023-05-02

The day has finally come: The new and improved Catalog Analytics is now available in production

jmitchell3 · 2023-04-05

The April updates to the Instructure Roadmap are now live. Get an overview of the adjustments, then dive into linked articles for more information.

KataKeri · 2023-04-04

There are some changes in Catalog Analytics Improvement's release dates and scope. See below.

KataKeri · 2023-01-30

We're changing our 3 week cadence to 1 week - starting from February 6th, 2023.

KataKeri · 2023-01-09

Important update on Authorize.net migration

KataKeri · 2022-08-12

In this and the following quarters (Q3 and Q4 in 2022 and continuing in 2023) the Catalog team will be working on improving Catalog Analytics. Let me break it down to you in detail what this means.

KataKeri · 2022-07-21

Since I’m over my first month here, at Instructure, I guess it’s time to write my official introduction. So, hi everyone, my name is Kata, and I’m a Product Manager for Catalog and Commons.

zsgoreczky · 2022-03-02

Next Catalog improvement: Bulk Purchases and Enrollments The Catalog Team spent the beginning of the year tweaking and fine-tuning the Shopping Cart and improving receipts. The team has also started building a new feature: Bulk Purchases and Enroll...

zsgoreczky · 2021-11-09

We all know that data matters. Over the last few years there has been an increasing demand for easily accessible, accurate, actionable data in all educational products. Catalog is not an exception, and we would like to make sure that the reporting an...

zsgoreczky · 2021-10-19

As I have mentioned in my previous post, the engineering team is working on adding a shopping cart to Catalog. We have broken down this improvement into 3 different phases, and we will roll them out to Catalog Beta in 3 different steps.

zsgoreczky · 2021-09-01

You are probably wondering what the Catalog team has been working on recently and what other developments we are planning until the end of 2021.

soberoi · 2021-06-08

2020 taught us a myriad of things in the landscape of education technology. It accelerated a transition we’ve seen coming for a long time with the rapid rise of individuals learning in a remote environment.

zsgoreczky · 2021-05-03

Currently, the Catalog team is working on email customization and right after that we are going to jump on adding a shopping cart and supporting bulk purchase. In the meanwhile we are also working on identifying a longer term roadmap for Catalog and ...

zsgoreczky · 2021-01-25

As Authorize.net made it public, they have deprecated and are sunsetting their SIM solution, a.k.a. the “classic” Authorize.net payment gateway.

zsgoreczky · 2020-12-18

First of all, thank you for the answers and useful feedback you provided after my previous post. We really appreciate this group’s responsiveness and valuable insights. As 2020 is almost over we wanted to share our Catalog plans for the first half o...

zsgoreczky · 2020-10-13

In the upcoming months, the Catalog team is excited to work on a few Catalog improvements. We are considering such projects that don’t require massive engineering effort, but that address real customer pain points in the product. You can find the lis...

jfenton · 2020-08-19

Institutions wanting reCAPTCHA for self registration can opt in before it's made generally available.

Published: 04-09-2024

In this Catalog release (April 22), the User Defined Fields tab is updated to provide Catalog admins with additional features. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, pa...

Published: 04-02-2024

In this Catalog release (April 15), the new User Defined Fields tab is redesigned to provide Catalog admins with an improved experience. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration s...

Published: 02-27-2024

In this Catalog release (March 25), admins can customize storefront brand colors, logos, and header images. Additionally, the My Courses link is changed back to open the Canvas Dashboard. Canvas Catalog is an all-in-one learning solution that integr...

Published: 02-20-2024

In this Catalog release (February 26), the Audit Log page allows root admins to view revenue changes made by admins and subcatalog admins. Additionally, the link to access Canvas from the user menu is renamed My Courses to provide better clarity. Ca...

Published: 02-02-2024

In this Catalog release (February 5), an improved revenue management experience is available for admins and subcatalog admins. Additionally, analytics charts display data for listings, enrollments, orders, and users. Canvas Catalog is an all-in-one ...

Published: 12-07-2023

In this Catalog release (January 8), the Tags page allows admins to view and manage tags directly through the admin console. Additionally, admins can associate a single listing with multiple catalogs. Also, Cross Listing and Tags permissions are add...

Published: 10-31-2023

In this Catalog release (November 20), the new Subcatalog Admins page is available to provide Catalog admins with an improved experience. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration ...

Published: 10-03-2023

In this Catalog release (October 10), search functionality is improved throughout Catalog. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, payment gateway, and learning platform....

Published: 09-20-2023

In this Catalog release (September 25), admins can manage tags through the API. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, payment gateway, and learning platform. Learn more...

Published: 09-19-2023

In this Catalog release (September 18), admins can remove users through the API. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, payment gateway, and learning platform. Learn mor...

Published: 08-14-2023

In this Catalog release (August 21), Catalog supports SKU and detail codes for Transact/Cashnet transactions. Catalog release notes indicate features and updates that are currently available in the Catalog beta environment. These updates will be ava...

Published: 07-17-2023

In this Catalog release (July 31), new Analytics API is available via the public gallery API with paging, filtering, and search capabilities. Catalog release notes indicate features and updates that are currently available in the Catalog beta enviro...

Published: 07-03-2023

In this Catalog release (July 3), the old versions of the Analytics tab and the Reports tab in Admin settings are officially deprecated. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration s...

Published: 06-26-2023

In this Catalog release (June 26), admins can enable or disable Shopping Cart per root catalog in Settings. Additionally, the Catalog listing card formatting is updated to enhance readability. And, Rapyd is a supported payment gateway for Catalog. C...

Published: 04-24-2023

In this Catalog release (May 2), Catalog Analytics is updated to equip users with improved filtering and search functionality, new report types, enhanced reports, and a more user-friendly export mechanism. Catalog release notes indicate features and...

Published: 04-11-2023

In this Catalog release (April 24), the Admin menu is updated to better support browser window minimizing. Catalog release notes indicate features and updates that are currently available in the Catalog beta environment. These updates will be availa...

Published: 03-23-2023

In this Catalog release (March 14), enabling the Enable Self Registration option in the Catalog admin settings allows individuals without a Canvas account to create one directly through Catalog and enroll in Catalog listings. Catalog release note...

Published: 02-22-2023

In this Catalog release (March 6), Catalog is updated to version INSTUI 8. Note: Prior to this release, institutions who use custom JS/CSS should check their beta instances to verify any possible breaks. Catalog release notes indicate features a...

Published: 02-01-2023

In this Catalog release (January 30), the search functionality in Catalog is updated to help users find relevant content faster. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, p...

Published: 12-06-2022

In this Catalog release (December 13), users can pre-define opening and closing enrollment dates for listings. Catalog release notes indicate features and updates that are currently available in the Catalog beta environment. These updates will be av...

Published: 11-29-2022

In this Catalog release (December 5), admins can enable/disable bulk purchase on a subcatalog level. Catalog release notes indicate features and updates that are currently available in the Catalog beta environment. These updates will be available in...

Published: 11-21-2022

In this Catalog release (November 21), Xendit is a supported payment gateway for Catalog. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, payment gateway, and learning platform. ...

Published: 09-26-2022

In this Catalog release (October 3), PayPal purchase receipts are itemized to provide users with details of what was purchased in Catalog. Catalog release notes indicate features and updates that are currently available in the Catalog beta environme...

Published: 09-19-2022

In this Catalog release (September 19), Google Analytics can be integrated with Catalog. Canvas Catalog is an all-in-one learning solution that integrates with the Canvas LMS as a course registration system, payment gateway, and learning platform. L...

Published: 08-29-2022

In this Catalog release (September 5), in the Subcatalog Admins page, the list of subcatalog admin names can be sorted in alphabetical order. Additionally, the subcatalog drop-down menu displays in alphabetical order. Also, the default font is updat...

Published: 07-27-2022

In this Catalog release (August 8), admins can turn the Bulk Purchase and Enrollment option on or off for individual listings. Catalog release notes indicate features and updates that are currently available in the Catalog beta environment. These up...

Published: 06-28-2022

In this Catalog release (July 4), users can use the Bulk Purchase and Enrollment feature to purchase multiple seats within one listing. Catalog release notes indicate features and updates that are currently available in the Catalog beta environment....

Published: 05-11-2022

In this Catalog release (May 23), messaging on the enrollment confirmation page has been updated. Catalog release notes indicate features and updates that are currently available in the Catalog beta environment. These updates will be available in pr...

Published: 05-03-2022

In this Catalog release (May 9), admins can set various credit measurement options for listings in Catalog settings. Previously, credit was the only option. Catalog release notes indicate features and updates that are currently available in the Cat...

Published: 04-07-2022

In this Catalog release (May 16), users can view a list of their Catalog enrollment history, including details about paid courses. Catalog release notes indicate features and updates that are currently available in the Catalog beta environment. Thes...

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